Where are orders shipped from?
SuitsOutlets Group has multiple warehouses within the United States. Orders will be shipped from New York, New Jersey or California.
How do you ship?
- Domestic Shipping
For Free-shipping, we offer USPS Priority Mail, UPS Ground, and FedEx SmartPost/Ground.
For Guaranteed Express Shipping, We offer many methods including FedEx (2 days, Express Saver, First Overnight, Priority Overnight, Standard overnight), and UPS (Three-day select, Second-day air, Next day air saver, and Next day air).
- International Shipping
Free-shipping serviceSubject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 2-6 business days after the shipment date. Delivery times are estimates; some areas may take longer for delivery. Delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or other delays beyond the control of Suits Outlets.
To receive your order faster after processing, please request Guaranteed Express delivery shipping. These shipping fees and delivery time are based on shipping option.
Please note: all deliveries to P.O. Boxes, APO/FPO or Union Territory addresses must be shipped by the Post Office and may require additional time for delivery.
Once your order has been placed, you will receive the Order Confirmation email – Please allow 1-2 business days to process your order. (Weekends and Holidays not included)
You’ll be able to get the latest updates on your order by Shipping Confirmation email. Clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.
Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, just contact us so we can help you further.
I'm missing an item from my order, what do I do?
- We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
- If your order has been sent in different parcels then each delivery note will tell you the tracking number you can expect to receive.
- If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
What happens if I refuse the package when it is delivered or the package gets returned to sender?
A package is returned to the sender if delivery cannot be completed or if delivery is refused. Once the package is received back we will process a refund MINUS the outgoing shipping cost.
Can I cancel or modify my order?
If the order is placed during the business hours ( Monday through Friday 9am-6pm Eastern Time, Holidays not included)
- If you chose next business day or two-business-day shipping at checkout, we are unable to cancel your order after it has been placed.
- If you ordered with standard shipping, you can cancel an order within 2 hours from the time it was placed, please contact Customer Care at 1-888-909-0748.
For orders made during weekends and holidays, please contact us here and we will get back to you on the next business day.
For all shipping methods, including next business day, two-business day, and standard shipping, we are unable to modify items, payment methods, or shipping methods after an order has been placed.
What happens if something I ordered is not available?
Although we make every effort to keep our website current, occasionally an item goes out of stock before it can be removed from the site's inventory. In the event that we receive notification from the warehouse that an item ordered is unavailable, we will remove the item from your order, ship the balance of the order, and contact you via email regarding the unshipped item. You will be sent email notification should this occur. We will wait for your instructions to resolve the out of stock. This can include a substitute item, merchandise credit or a refund.
If an item is out of stock, can I special order it?
If something you like but it says Out of stock, please choose your size and enter your email on the product page, we will send you a notification email once it is back in stock.
How To Order?
You may place order 24 hours, 7 days a week on our online store SuitsOutlets.com
Step1: Once you found the product you like, just click the "SIZE" bar, normally the size will begin with " 36 Regular - 30 Waist", please click anywhere on the Size bar - all the sizes will pop out right away. Please choose the right size for you.
Step2: Click "ADD TO CART"
You can always back to your Shopping Cart from your top-right corner at any time while you browsing more products.
Step 3: Click "CHECK OUT"
Before you check out, please double check all the product information (Size, Quantity) is correct.
To change SIZE, please first click on the product page and choose the correct size and add to your shopping cart; and then delete the previous item with the wrong size in your shopping cart, by click on "Remove" on the right.
To change QUANTITY, just click the "+" or "-" sign.
Step 4 (Optional Step): If you eligible for a coupon code or gift card, please enter the code and click "APPLY"
Step 5: Please enter your email and shipping information on the left and click "Continue to shipping method"
Step 6: Please select a shipping method and click "Continue to Payment Method"
Step 7: Please enter your payment method to complete your order.
What size should I order?
Yes, all of our suits are high quality and accurate. We also offer a money-back guarantee or hassle-free exchanges if for some reason the suit does not fit.
All of our suit pants are the industry-standard six-inch drop. This means that if you order a size 46 jacket, it will come with size 40 pants. All of our pants have unfinished bottoms to make altering an ease.
No. All of our tuxedo/suit packages are imported together. We don't separate them.
All of our pants have unfinished bottoms to make altering an ease.
Yes, all pants can be adjusted with certain inches. Please consult your tailor or our customer service department if any question about a particular style.
We accept All major Credit Cards as well as PayPal.
As our headquarter office is located in New York and we have warehouses in NJ, NY, and CA, by Federal Law, we only charge tax for the address within our business address. So if you live anywhere other than these States, the price you see on a product is the amount you'll pay for, no tax.
Can I order over the phone?
Yes, you can call us toll-free at 1-888-909-0748 during business hours. One of our knowledgeable sales representatives can take your order on the phone.
Can you send me a catalog?
We do not issue a print catalog. Everything that we sell is on our site. No print catalogs mean we can pass even more savings on to our customers, and be friendly to the earth as well.
You can order online 24 hours a day 7 days a week through our secure website. You can also email us by clicking the Contact Us tab at the bottom of every page. If you require live support you can live chat through our website or call us at 888-909-0748. We are available to service from Monday through Friday 9am-6pm Eastern Time.