SuitsOutlets Group has multiple warehouses within the United States. Orders will be shipped from New York, New Jersey or California.
• Domestic Shipping
For Free-shipping, we offer USPS Priority Mail, UPS Ground, and FedEx SmartPost/Ground. For Guaranteed Express Shipping, We offer many methods including FedEx (2 days, Express Saver, First Overnight, Priority Overnight, Standard overnight), and UPS (Three-day select, Second-day air, Next day air saver, and Next day air).
• International Shipping
Internationally, we ship USPS Priority mail international, UPS Worldwide and FedEx International Priority. You'll be given the choice of any shipping method when you check out.
We have been working with USPS, UPS, FedEx for years to offer the lowest shipping rate. We're glad to offer Free Shipping for qualified Orders withinthe US. We have no extra fee for handling so that you can get the lowest prices possible.
Yes, we offer affordable international shipping services.
We ship within 3 business days of receiving your order (not including weekends or holidays). When you receive the item depends upon the shipping method you select during checkout.
Subject to the following limitations and exclusions, merchandises are delivered to our customers in the continental United States within 3-8 business days after the shipment date. Delivery times are estimates; some areas may take longer for delivery. Delivery to P.O. Boxes, APO or FPO addresses, incomplete or incorrect information, denial or delay of payment authorization, or other delays are beyond the control of Suits Outlets.
To receive your order within a guaranteed time period, please request Guaranteed Express Delivery Shipping. These shipping fees and delivery times are based on shipping option.
Please note: all deliveries to P.O. Boxes, APO/FPO or Union Territory addresses must be shipped by the United States Post Office and may require additional time for delivery.
Once your order has been placed, you will receive the Order Confirmation email – Please allow 1-3 business days to process your order. (Weekends and Holidays not included)
You’ll be able to get the latest updates on your order by Shipping Confirmation email. Clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account’ and click ‘Track This Order’.
Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, just contact us so we can help you further.
• We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
• If your order has been sent in different parcels then each delivery note will tell you the tracking number you can expect to receive.
• If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
A package is returned to the sender if delivery cannot be completed or if delivery is refused. Once the package is received back we will process a refund MINUS the outgoing shipping cost.
If the order is placed during the business hours (9am-6pm Eastern Time, Holidays not included), please contact Customer Care ASAP at 1-888-909-0748 or Contact@SuitsOutlets.com.
If you chose next business day or two-business-day shipping at checkout, we are unable to cancel your order after it has been placed. If you ordered with standard shipping, please contact Customer Care at 1-888-909-0748 or Contact@SuitsOutlets.com.
For orders made during holidays, please contact us here and we will get back to you on the next business day.
Suits Outlets website utilizes a real-time inventory system, but occasionally we may find certain product at undesirable condition during inspecting process before shipping. In this very rare situation, we will remove the item from your order, ship the remaining of the order, and contact you via email regarding the unshipped item. You will receive email notification should this occur. We will wait for your instructions to resolve the out of stock item. This can include a substitute item, merchandise credit or a refund.
If something you like but it says Out of Stock, please choose your size and enter your email in the restock notification system, we will send you a notification email once it is back in stock.
We have directions for finding your size on our website at the following links: Men's suit sizing help. If you have further questions, please don't hesitate to contact our Customer Service Team.
Yes. With our years of experience in serving menswear in US, all of our suits are accurate in size. We offer a money-back guarantee or hassle-free exchanges if for some reason the suit does not meet your requirement.
All of our suit pants are the industry-standard six-inch drop. This means that if you order a size 46 jacket, it will come with size 40 pants. All of our pants have unfinished bottoms to make altering an ease.
No. All of the tuxedo/suit packages are imported together. We don't separate them.
Yes, all of our pants have unfinished bottoms to make altering an ease.
Yes, all pants can be adjusted with certain inches. Please consult your tailor or our customer service department if any question about a particular style.
No, all transactions are processed through the Payment Card Industry Data Security Standard (PCI DSS) gateway. Your payment information is carefully protected and we will never store your payment card information.
We accept all major credit cards as well as PayPal.
As our headquarter office is located in New York and we have warehouses in NJ, NY, and CA, by Federal Law, we charge tax for the address within these states. So if you live anywhere other than these States, the price you see on a product is the amount you'll pay for, without tax.
Yes, you can call us toll-free at 1-888-909-0748 during business hours. One of our knowledgeable sales representatives can take your order on the phone.
We do not issue print catalogs. Everything that we sell is on our site. No print catalogs mean we can pass even more savings on to our customers, and be friendly to the earth as well.
You can order online 24 hours a day 7 days a week through our secure website. You can also email us by clicking the Contact Us tab at the bottom of every page. If you require live support you can live chat through our website or call us at 888-909-0748.
Customer Service Team is available 7 days a week, 9am-6pm Eastern Time, holidays not included.