Returns & Exchange
Your satisfaction matters! We provide 30 Days(from purchase date) hassle-free exchange guarantee. Please contact us for exchange details. If we have your suit size/color/style in stock, we'll ship it the next business day. Otherwise, a refund will be issued. Return shipping is not covered. We recommend that return with any carrier like UPS, Fedex, DHL, USPS and keep your shipping affordable.
Not fully satisfied with your purchase? No problem! We’ll gladly take any unsatisfied item back within 30 days from the original order date. Just be sure you have not worn or altered it. Attached tags and a copy of the receipt will be needed. Eligible returns will be credited to your original form of payment.
Step-by-step Return Instruction
Step 1 - Email
Contacting our customer service team is required for any returns at SuitsOutlets.com. Please email Contact@SuitsOutlets.com with your order number and reason of return, our customer services will reply you within 24 hours (Weekends and holidays are not included) and will send you the Return Instruction details by email to help you return and refund.
Step 2 - Ship
Please ship the item back to us in its original, unused condition with its original tags attached, hanger, crystal bag within 30 days for a refund on the item.
A copy of receipt inside the package will be required.
Please ship the item back in its original, unused condition with its original tags attached, hanger, crystal bag within 30 days for a refund.
Refund will be processed 1-3 business days of receiving your return. All refund goes directly back to the original payment method.
No signature required service will be accepted at the return center. We recommend shipping return package with standard shipping service without signature service.
Suits Outlets is not responsible for any return sent to any other address or item damaged or lost in the returns process.
Step 3 - Refund
- All refunds will be issued in the original form of payment. Please allow 3-5 business days for your account to be credited.
- We reservice the right to refund base on return item condition. We will email you with refund details. Shipping is a service and it is non-refundable. A restocking fee might be charged for packaging, handling, and any other cost during the restocking process.
- Return shipping will NOT be covered unless special circumstances(For exclusions, please contact us for more information).
*All returns submitted after 6/1/2018 will use Order Number as RMA number.
*Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchases are final, and no exchanges or returns will be granted.
*All returns/exchanges are sending back to our Return Center Address Only. Suits Outlets is not responsible for any returns sent to any other address or items damaged or lost in the returns process.
*All Shirts and Accessories Sales Are Final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
CONTACT US / EMAIL
Please feel free to contact SuitsOutlets team for your return/exchange.
Business hours: Monday - Friday 9:00am - 6:00pm Eastern Time