Your satisfaction matters! We provide 30 Days(from purchase date) hassle-free exchange guarantee. Just let us know which style/size you would exchange to. The exchange will be shipped within 2 business days after receiving the return. Return shipping is not covered. We recommend shipping with any carrier with a valid tracking such as UPS, FedEx, USPS and keep your shipping affordable.
Not fully satisfied with your purchase? No problem! We’ll gladly take any unsatisfied item back within 30 days from the original order date. Just be sure you have not worn or altered it. Attached tags and a copy of the receipt will be needed. Eligible returns will be credited to your original form of payment.
Step-by-step Return Instruction
Step 1 - Email
Contacting our customer service team is required for any returns at SuitsOutlets.com. Please email Contact@SuitsOutlets.com with your order number and reason of return, our customer services will reply you within 24 hours (Weekends and holidays are not included) and will send you the Return Instruction details by email to help you return and refund.
Step 2 - Ship
Please ship the item back to us in its original, unused condition with its original tags attached, hanger, crystal bag within 30 days for a refund.
The original receipt or the copy inside the package will be required.
Ship the complete item back in its original, unused condition with its original tags attached, hanger, crystal bag within 30 days for a refund. For returning a suit or walking suit, customer will need to return blazer, pants and any vest or accessories if it comes with.
Refund will be processed within 5 business days of receiving your return. All refund goes directly back to the original payment method.
No signature required service will be accepted at the return center. Return center only accepts standard shipping service without signature service.
Suits Outlets is not responsible for any return sent to any other address or item damaged or lost in the returns process.
Step 3 - Refund
- All refunds will be issued in the original form of payment. Please allow 3-5 business days for your account to be credited.
- We reserve the right to refund base on return item condition. We will email you with refund details. Shipping is a service and it is non-refundable. A restocking fee might be charged for packaging, handling, and any other cost during the restocking process.
- Return shipping will NOT be covered unless special circumstances(For exclusions, please contact us for more information).
*All returns submitted after 6/1/2018 will use Order Number as RMA number.
*All returns/exchanges will be sent back to our Return Center Address Only. Suits Outlets is not responsible for any returns sent to any other address or items damaged or lost in the returns process.
*FINAL SALE items cannot be returned for exchange, credit, or refund.
CONTACT US / EMAIL
Please feel free to contact SuitsOutlets team for your return/exchange.
Business hours: 7 Days A Week, 9:00 am - 6:00 pm Eastern Time