Returns & Exchange
A Return Authorization Number ( RMA# ) is required for any returns at SuitsOutlets.com. Please use our email address below to submit your request. Notice to us any unsatisfied style of your purchased, our customer services will reply you within 24 hours the instruction details to help you return and refund. Please do not hesitate to write and we'll ensure 100% customer satisfaction.
EXCHANGE / ORDERED WRONG SIZE / UNSATISFIED
Suits Outlets accept exchange under any circumstances in 30 Days from purchase date. Please email firstname.lastname@example.org for RMA#. If we have your size in stock, we'll ship it next business day. Otherwise, we'll give you refund. Return shipping is not covered. We recommend that return with any carrier like UPS, Fedex, DHL, USPS and keep your shipping affordable.
RETURN & REFUND POLICY
Please ship the item back to us in its original, unused condition with it's original tags, crystal bag within 30 days for a refund on the item.
- The RMA# is a return and authorization from our office to our warehouse. You can use the same box for packaging, and enclose the RMA# and a note for your reason. Your note will guide us to verify on our styles.
- We recommend that package return by UPS, USPS, DHL or Fedex with a tracking#, Please let us know the tracking# after you sent to our warehouse. So we can track the return package and progresses. We will inform you when our warehouse report your returned item, the report and refund will take up to 3 business days to complete. This open RMA# will follow this return until it closed and refunded.
- We will issue a refund to your original order base on return item condition. We will email you about refund details. We can only refund to the same credit card that you made the purchase with us. A refund takes 1-3 business days to show on your credit card transation record.
- Return shipping fee will NOT be covered unless special circumstances(For exclusions, please email contact@SuitsOutlets.com for more information).
- Fail to return suit in its original, unused condition with it's original tags, crystal bag within 30 days may result in return refusal.
CONTACT US / EMAIL
Please feel free to contact SuitsOutlets.com for your return.
Business hours: Monday - Friday 10:00am - 6:00pm Eastern Time
When a package is returned to us if UPS cannot complete delivery or if delivery is refused, we receive the item back in our warehouse. Refund process will take 1 - 3 days to complete. Some situations we will process a restock label and return to shipper fee $20 base on tracking details.
Please contact customer service for more information on returning an item. please email us at contact@SuitsOutlets.com Or submit online request HERE. Thank you.